Shipping policy
All orders will be processed within 2-3 weeks after they are placed, excluding weekends and holidays. Please note that we may require additional handling time for certain products due to inventory availability, order volume, or other factors. In such cases, we will contact you via email to inform you of any delays.
We offer shipping via standard shipping carriers such as USPS and UPS, and all orders are shipped with a tracking number that you can use to track your package on our website. The estimated delivery time for standard shipping is between 2-4 weeks, depending on your location and the shipping carrier. Please note that delivery times may vary due to unforeseen circumstances beyond our control, such as delays in customs or the postal service.
We will make every effort to ensure that your package is delivered on time, but please understand that there may be delays beyond our control. If your package is delayed, please contact us and we will do our best to assist you in resolving the issue. Please note that we are not responsible for any delays caused by customs or the postal service, and we cannot guarantee delivery dates.
If you have any questions about our shipping policy, please do not hesitate to contact us. We appreciate your business and will do our best to ensure that you receive your order in a timely and satisfactory manner.
IN-STORE PICKUP
You can skip the shipping fees with free local pickup at 147 Downing St. Oxford. Ms 38655. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2-3 weeks. We will send you an email when your order is ready along with instructions. Our in-store pickup hours are 8am-8pm on Monday-Sunday.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at Oxford_embroidery@yahoo.com with your name and order number, and we will look into it for you.